Privacy Policy for The Caros Group
Privacy Policy Scope
This website (the “Site”) is owned and operated by The Caros Group Tax Resolution and Divorce Services (“Caros Group,” “we,” “us,” or “our”). Caros Group is committed to protecting your personal information, being transparent about the data we collect, and providing you with meaningful control over how your information is used.
For purposes of this Privacy Policy, “personal information” means information that identifies or can reasonably be used to identify or contact an individual. “Non-personal information” refers to data that does not directly identify an individual.
The purpose of this Privacy Policy is to explain how Caros Group collects, uses, shares, and safeguards personal and non-personal information when you visit our Site or use our products and services (collectively, the “Services”). We encourage you to read this policy carefully to understand your rights and choices.
Why We Collect Information
We collect information in order to:
Operate, analyze, and improve our Services
Communicate with you regarding tax resolution, financial planning, and related services
Fulfill service requests and client engagements
Provide a personalized and effective user experience
Send educational or marketing communications when you have opted in
Comply with legal and regulatory obligations
Support advertising and outreach efforts
To achieve these objectives, we may collect and analyze information about who our users are and how they interact with our Services.
Text Communication Policy
Text Messaging Consent
With your explicit consent, Caros Group may send text messages related to our Services, including appointment reminders, case updates, service notifications, and promotional communications.
By providing your phone number and consenting to receive text messages, you agree to the following:
Purpose of Text Messages: Messages may include service-related updates, reminders, responses to inquiries, or marketing communications you have opted into.
Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.
Opt-Out: You may opt out at any time by replying “STOP” to any text message. For assistance, reply “HELP” or contact us directly.
Consent Records: We maintain records of your consent, including the date, time, and method of consent, as required by applicable law.
Providing your phone number via our website forms, intake process, or verbal consent constitutes acceptance of these terms.
Information We Collect
Information You Provide Directly
We may collect personal information you voluntarily provide, including but not limited to:
Name
Email address
Phone number
Mailing address
Financial or tax-related information relevant to your inquiry
Any information submitted through contact forms, consultations, or service engagements
Information Collected Automatically
When you visit our Site or interact with our online content, we may collect non-personal information through technologies such as cookies, web beacons, and similar tools. This information may include:
IP address
Browser type
Device information
Pages viewed and time spent on the Site
Referral sources
We use this information to improve performance, functionality, and user experience. We do not store personal information directly in cookies. Third-party vendors may use cookies to deliver interest-based advertising based on prior visits to this or other websites.
Information from Third-Party Sources
Where permitted by law, we may receive information from third parties such as:
Public databases
Social media platforms
Data aggregators
Marketing and analytics partners
Examples may include demographic data, publicly available information, or interest-based data used to better tailor our services and outreach.
How We Use Your Information
Caros Group may use collected information to:
Provide and manage our Services
Communicate with you regarding your inquiry or engagement
Improve website performance and service offerings
Send educational or promotional materials (with consent)
Process payments or service agreements
Support advertising and marketing initiatives
Comply with legal obligations
How We Share Information
We do not sell your personal information. We may share information only under the following circumstances:
With trusted service providers who perform functions on our behalf (e.g., website hosting, payment processing, marketing support)
When required by law or legal process
To protect the rights, property, or safety of Caros Group, our clients, or others
In connection with a business transaction such as a merger or asset transfer
With your explicit consent
In aggregated or anonymized form that does not identify you
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security of your data.
Your Choices and Rights
You have the right to:
Decline to provide personal information (though this may limit Services)
Opt out of promotional emails at any time
Disable cookies through your browser settings
Opt out of interest-based advertising through recognized industry platforms
Request access to or correction of your personal information
To exercise your rights, please contact us using the information below.
Children’s Privacy
Our Services are not intended for children under the age of 18. If you believe a minor has provided personal information without parental consent, please contact us so we can promptly remove it.
Changes to This Policy
Caros Group may update this Privacy Policy periodically. When material changes are made, we will revise the “Last Updated” date on this page. Continued use of the Site constitutes acceptance of the updated policy.
Relationship to Terms of Use
This Privacy Policy is part of and subject to our website’s Terms and Conditions.
Caros Group is committed to ethical, transparent, and effective tax representation.
You’ll know your options before you make decisions.
